Returns

Unopened bottles and unused objects can come back within 30 days of delivery for a full refund. A short return form, no restocking fee, no interrogation.

Opened fragrance cannot be resold, so it cannot come back. That is the honest constraint of the category. It is also why every fragrance here is described in plain materials before you buy. If you are unsure, start with the scent index and the two question finder instead of gambling on a full bottle.

Faulty goods are a different matter. A leaking atomizer, a cracked vessel, a candle that tunnels on its first burn. Those get replaced or refunded regardless of timing. Send a photograph and a person will sort it within two business days.

To begin a return, write to the studio with your order number. Return shipping is on us for faults and on you for change of mind. Refunds land within five business days of the parcel reaching us.